Three families of activity
Back-office management
Everything handled asynchronously, without direct contact with the end customer, yet determining the perceived quality of your service.
- Entry, verification and updating of customer records
- Processing of orders, invoices and delivery notes
- Document verification and compliance checks
- Data reconciliation across systems
- Shared inbox and ticket queue management
Content moderation
Applying your editorial rules to user-generated content, with the consistency this kind of work demands.
- Moderation of comments, reviews and posts
- Product listing verification on marketplaces
- Compliance checks on ads and advertising content
- Report handling and appeals queue management
Data annotation for AI
Model quality depends directly on training data quality. This is methodical human work that should not be outsourced casually.
- Image and video labelling, bounding boxes, segmentation
- Text annotation: named entities, intents, sentiment
- Audio transcription and annotation
- Evaluation and ranking of generative model outputs
- Quality control and adjudication of annotator disagreements
Quality control is the core skill
On these activities the difficulty is not producing volume: it is holding quality steady across tens of thousands of processed units. Our approach rests on three mechanisms.
| Mechanism | Principle | Used for |
|---|---|---|
| Blind double processing | Two operators handle the same unit without seeing each other | Critical data, AI annotation |
| Inter-annotator agreement | Statistical measure of judgement convergence | Annotation, moderation |
| Control sampling | Review of a defined percentage by a senior validator | Back-office, routine volume |
| Disagreement adjudication | A third level decides and enriches the guidelines | All scopes |
Moderation: our position on sensitive content
Moderation exposes people to content that can be difficult. We treat this as an employer responsibility, not an operational detail.
- Explicit prior disclosure to candidates about the actual nature of the content handled
- Task rotation to limit continuous exposure to the hardest queues
- Psychological support available to the teams concerned
- Declining certain scopes. We turn down extreme content moderation work where we could not guarantee adequate support.
Security and compliance
These activities almost always involve personal data. The framework mirrors our other services: Standard Contractual Clauses, a detailed processing agreement, encryption in transit and at rest, access segregation, locked workstations without local storage, and logging.
For the most sensitive scopes we set up restricted-access dedicated rooms, physically separated from the main floor, with named access control and a ban on personal devices.
Billing models
| Model | Suited to | Watch out for |
|---|---|---|
| Per dedicated position | Regular, predictable volume | Simplest to manage budget-wise |
| Per processed unit | Homogeneous, well-defined tasks | Requires a precise definition of the unit |
| Capacity with volume commitment | Seasonal activity | Define overage terms upfront |
We steer you towards the model that fits your activity, including when it is not the most advantageous for us short term. Per-unit billing on heterogeneous tasks always ends in dispute.